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Do you offer refunds or exchanges?Updated 7 months ago

Yes

RETURNS ONLY (CLICK HERE)

Refunds can take up to 5 business days to process, once it has been delivered to our warehouse.The item(s) must be in new condition with the tags still attached If the product returned does not meet our terms and conditions the refund will be denied and the item will be disposed of.

For returning your products visit our return portal here: Return Portal (this label must be used within 14 days). Regular returns must be sent within 30 days of delivery with ALL SHIPPING COSTS PAID BY THE CONSUMER. All sale purchases, and giveaway winnings are final.

If you have any need to contact our support, please use the Contact Us form, or the email [email protected] with your order number and email address associated with your order.


PLASTIC, GLASS, & STAINLESS STEEL JUGS

We do not cover broken or dropped bottles or lids as a result of user error. If you feel that your bottle is defective please reach out to our support team and we can do our best to help resolve the issue or file a claim with our manufacturer. 

We do not cover normal wear and tear on our Glass and Stainless Steel bottles including scratches, dents, or other things that may occur with general use. Our pro and core sleeves fit the stainless steel bottles but were not created or intended to be used on the stainless steel bottles **Use Stainless Steel Sleeves only.


SLEEVES & ACCESSORIES

Can be returned within 30 business days of the delivery date.
Returns must be in new/unused condition and in the original packaging.

CLOTHING

Can be returned or exchanged within 30 business days of the delivery date.
All clothing must be in new and unused condition, have the original tags, and be returned in the original packaging.



IF YOU WOULD LIKE TO PROVIDE YOUR OWN LABEL PLEASE ADDRESS IT TO:

HydroJug Returns 
1017 W 600 N Suite 1 
Ogden UT, 84404


All shipping damage claims must be made within 7 days of delivery and tags must still be attached. Photo proof will be required.

                                                                                    
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