Find your tracking info and understand our fulfillment timelines.

How do I track my order?

Processing times, tracking details, and important notes.

What is your shipping policy?

Duties/taxes, transit expectations, and limitations.

International Shipping

We’ll do our best if your order hasn’t been processed yet. Cancellation isn’t guaranteed if your order has already been processed.

How do I cancel my order?

Yes, use our portal for returns. See category-specific notes below.

Do you offer refunds or exchanges?

How to file a carrier claim and what to expect.

Never Delivered

Visit our warehouse during business hours with your order number.

Store Pick Up

thehydrojug

Discover HydroJug's shipping policies, covering order processing times, multiple shipping options, and tracking availability. We ensure timely delivery across standard, expedited, and international routes.