International ShippingUpdated a month ago
Duties/taxes, transit expectations, and limitations.
Duties & taxes
- All international mail ships DDU (Delivery Duties Unpaid), excluding Canada.
- Customer is responsible for duties/taxes determined by the destination country.
- These fees aren’t refunded.
Transit times
- Timing depends on destination and carrier; contact your postal service for updates.
- Orders are generally received within 10–12 business days.
- Holiday volumes can extend timelines.
Limitations
- HydroJug isn’t responsible for lost, stolen, damaged packages, or insufficient addresses.
- Unclaimed/undelivered mail not returned to us won’t be refunded; if returned, a refund is issued less applicable fees.