International ShippingUpdated 7 months ago

All international mail is shipped delivery duties unpaid (DDU) "Excluding Canada". Payment of these charges is the responsibility of the customer. All charges are determined by the customs agency of the given country. Charges may not be incurred; however, they are determined from your order value. They will not be refunded.

Ship times depend on the destination, please reach out to USPS for updates on transit times. Orders are generally received within 10-12 business days.

Shipping dates may vary during holiday season, depending on volume of mail experience through postal service.

Hydrojug is not responsible for lost, stolen, damaged or orders sent to insufficient addresses.

All unclaimed/undelivered mail not returned to us will not be refunded. Unclaimed/undelivered mail returned to us will be refunded less all applicable fees