Discover HydroJug's shipping policies, covering order processing times, multiple shipping options, and tracking availability. We ensure timely delivery across standard, expedited, and international routes.
Once your order has been placed and processed, you will receive a confirmation email with your order details. Fulfillment time is 2-3 business days. During sales and new releases fulfillment time may take 5-10 business days. Tracking information will
Thank you for placing your order! Our typical packing and fulfillment time is 2-3 business days. However, during sales and product releases, please allow 5-10 days for processing. Standard and expedited shipping times will start once your order leave
All international mail is shipped delivery duties unpaid (DDU) "Excluding Canada". Payment of these charges is the responsibility of the customer. All charges are determined by the customs agency of the given country. Charges may not be incurred; how
Please send an email to our customer support team including your order number and shipping address if you'd like to cancel your order. Email them at [email protected]. While we can't guarantee cancellation, our team will gladly assist if your o
Yes. RETURNS ONLY (CLICK HERE). Refunds can take up to 5 business days to process, once it has been delivered to our warehouse.The item(s) must be in new condition with the tags still attached If the product returned does not meet our terms and condi
HydroJug is NOT responsible for LOST/STOLEN packages, packages sent to the wrong address, or refunding/replacing packages that have not been delivered. The customer is responsible for filing all claims. Once you receive a response to your claim we wi