What the warranty does not cover

• Normal wear and tear
• Accidents or drops
• Odor issues
• Negligence or misuse by the customer
•  Disassembly of lids (e.g., Traveler Lids), which may void the warranty if it results in damage or reduced performance 
•  Third-party modifications, such as laser etching or engraving, which may void the warranty 

We reserve the right to determine whether the issue qualifies as a manufacturer defect.

What we may ask for

To help us process your claim, we may request:

• Proof of purchase
• Clear photos of the defect
• A brief explanation of how the issue occurred

How to submit a warranty claim

1.  Use the Contact Us form or email us at  [email protected]  
2.  Include your order number, the email address used at purchase, and a photo of the issue (required for validation). 
3.  A HydroJug representative will respond within 2 business days of your submission. 

Processing & shipping

If your issue is determined to be a manufacturer defect, HydroJug will cover all shipping costs related to your replacement.

• Claims are typically reviewed within 3–5 business days.
• Approved replacements ship within 5–10 business days.

We appreciate your understanding and are here to help if you have any questions!