Start your return in our portal and make sure your items meet the return conditions. Questions? Use our Contact Us form or email service@thehydrojug.com with your order number and purchase email.

<div class="hj-warranty"><div class="hj-card"><div class="hj-header"><p class="hj-lede">Start your return in our portal and make sure your items meet the return conditions.</p><span class="hj-badge">&#xA0;Returns within 30 days&#xA0;</span></div><div class="hj-section"><h2 id="before-you-start">Before you start</h2><ul><li><span>Refunds can take up to <strong>5 business days</strong> after the item is delivered to our warehouse.</span></li><li><span>Items must be in <strong>new condition</strong> with tags attached.</span></li><li><span>If the item doesn&#x2019;t meet our terms and conditions, the refund will be denied and the item will be disposed of.</span></li><li>Free orders and gifts are final sale and cannot be returned or exchanged.</li></ul></div><div class="hj-section"><h2 id="start-a-return">Start a return</h2><ol><li><span>Visit our <a href="https://hydrojug.loopreturns.com/" style="color:var(--hj-accent);font-weight:700;">Return Portal</a>.</span></li><li><span>Use the provided label within <strong>14 days</strong>. Regular returns must be sent within <strong>30 days</strong> of delivery.</span></li><li><span>All shipping costs for regular returns are paid by the consumer.</span></li><li><span>All sale purchases and giveaway winnings are final.</span></li></ol><div class="hj-callout" style="margin-top:10px;"><p style="margin:0;">Questions? Use our <a href="https://www.thehydrojug.com/pages/contact" style="color:var(--hj-accent);font-weight:700;">Contact Us</a> form or email <a href="mailto:service@thehydrojug.com" style="color:var(--hj-accent);font-weight:700;">service@thehydrojug.com</a> with your order number and purchase email.</p></div></div></div></div><style>
  /* ======== CRITICAL FIXES: neutralize host theme ======== */
  .hj-warranty * {
    all: revert;
    box-sizing: border-box;
  }

  .hj-warranty,
  .hj-warranty * {
    word-break: normal !important;
    overflow-wrap: break-word !important;
    white-space: normal !important;
    hyphens: auto;
  }

  /* Brand tokens */
  .hj-warranty {
    --hj-accent: rgb(var(--accent, 1 97 254));
    --hj-ink: rgb(var(--text-color, 85 85 85));
    --hj-bg: #fff;
    --hj-surface: rgb(var(--background-without-opacity, 239 239 239));
    --hj-border: rgb(var(--border-color, 216 216 216));
    --hj-btn: #0161FE;
    --hj-btn-text: rgb(var(--button-text-color, 255 255 255));
    --hj-muted: #6b7280;
    --hj-danger: #dc2626;
    --hj-success: #059669;
    --hj-radius: 14px;
    --hj-gap: 14px;
    color: var(--hj-ink);
    font: normal 16px/1.6 system-ui, -apple-system, Segoe UI, Roboto, Inter, "Helvetica Neue", Arial, "Noto Sans";
  }

  /* ======== Structure ======== */
  .hj-warranty .hj-card {
    background: var(--hj-bg);
    border: 1px solid var(--hj-border);
    border-radius: var(--hj-radius);
    padding: clamp(16px, 2.5vw, 28px);
    box-shadow: 0 1px 0 rgba(0, 0, 0, .04);
  }

  .hj-warranty h1 {
    margin: 0 0 6px 0;
    font-size: clamp(22px, 2.2vw, 30px);
    line-height: 1.25;
    font-weight: 800;
  }

  .hj-warranty .hj-lede { color: var(--hj-muted); }

  .hj-warranty .hj-section {
    border-top: 1px solid var(--hj-border);
    padding-top: 18px;
    margin-top: 18px;
  }

  .hj-warranty h2 {
    display: flex;
    align-items: center;
    gap: 10px;
    margin: 0 0 10px 0;
    font-size: clamp(18px, 1.8vw, 22px);
    line-height: 1.3;
  }

  .hj-warranty .hj-badge {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    margin-top: 10px;
    padding: 8px 12px;
    border-radius: 999px;
    background: rgb(1 97 254 / 0.10);
    color: var(--hj-accent);
    font-weight: 600;
    font-size: 14px;
  }

  /* ======== Lists: make them look like lists, not buttons ======== */
  .hj-warranty ul,
  .hj-warranty ol {
    margin: 10px 0 0 0;
    padding-left: 0;
    list-style: none;
    display: grid;
    gap: 6px;
  }

  .hj-warranty li {
    display: flex;
    align-items: flex-start;
    gap: 8px;
    padding: 0;                      /* remove “card” padding */
    border: 0;                       /* no box border */
    border-radius: 0;                /* no pill shape */
    background: transparent;         /* no filled background */
    line-height: 1.5;
  }

  /* custom bullet/marker */
  .hj-warranty li::before {
    content: "•";
    flex: 0 0 auto;
    margin-top: 2px;
    font-size: 18px;
    line-height: 1;
    color: var(--hj-muted);
  }

  .hj-warranty li .icon {
    flex: 0 0 22px;
    width: 22px;
    height: 22px;
  }

  .hj-warranty li > span {
    flex: 1 1 auto;
    display: block;
  }

  .hj-warranty .muted { color: var(--hj-muted); }

  /* ======== Callout ======== */
  .hj-warranty .hj-callout {
    display: flex;
    gap: 12px;
    align-items: flex-start;
    padding: 12px 14px;
    background: rgb(255 159 67 / 0.12);
    border: 1px solid rgb(255 159 67 / 0.3);
    border-radius: 12px;
    color: #7c2d12;
  }
  .hj-warranty .hj-callout .icon { flex: 0 0 24px; width: 24px; height: 24px; }

  /* ======== Buttons ======== */
  .hj-warranty .hj-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    margin-top: 14px;
  }

  .hj-warranty .hj-btn {
    appearance: none;
    display: inline-flex;
    align-items: center;
    gap: 10px;
    padding: 12px 16px;
    border-radius: 999px;
    border: 1px solid transparent;
    font-weight: 700;
    text-decoration: none;
    color: var(--hj-btn-text);
    background: var(--hj-btn);
    box-shadow: 0 1px 0 rgba(0,0,0,.04), inset 0 1px 0 rgba(255,255,255,.25);
    transition: transform .04s ease, box-shadow .2s ease, opacity .2s ease;
  }

  .hj-warranty .hj-btn:hover { transform: translateY(-1px); }
  .hj-warranty .hj-btn:active { transform: translateY(0); opacity: .95; }

  .hj-warranty .hj-btn--ghost {
    background: #fff;
    color: var(--hj-accent);
    border-color: var(--hj-accent);
  }

  /* ======== Extra guard for theme that forces grid on inline elements ======== */
  .hj-warranty p,
  .hj-warranty a,
  .hj-warranty strong,
  .hj-warranty em,
  .hj-warranty span { display: inline; }
  .hj-warranty h1, .hj-warranty h2, .hj-warranty h3, .hj-warranty h4,
  .hj-warranty h5, .hj-warranty h6, .hj-warranty p { width: auto; }

  /* ======== Mobile tweaks ======== */
  @media (max-width: 480px) {
    .hj-warranty .hj-actions {
      flex-direction: column;
    }
    .hj-warranty .hj-btn {
      width: 100%;
      justify-content: center;
    }
  }
</style>

How do I make a return?

Warranty

Return requirements and where to send your package. Use our Contact Us form or email service@thehydrojug.com with your order number and purchase email.

<div class="hj-warranty"><p class="hj-lede">Return requirements and where to send your package.<br><br></p><span class="hj-badge">&#xA0;Returns within 30 days&#xA0;</span><div class="hj-section"><h2 id="requirements">Requirements</h2><ul><li><span>Refunds may take up to <strong>5 business days</strong> after delivery to our warehouse.</span></li><li><span>Items must be <strong>new with tags attached</strong>.</span></li><li><span>Returns that don&#x2019;t meet terms may be denied and disposed of.</span></li><li><span>Regular returns must be sent within <strong>30 days</strong> of delivery.</span></li><li><span>All sale purchases and giveaway winnings are final.</span></li></ul></div><div class="hj-section"><h2 id="return-address">Return address</h2><ul><li><span>&#xA0;HYDROJUG<br>1017 600 N STE 1<br>Ogden, UT 84401&#xA0;</span></li></ul></div><div class="hj-section"><h2 id="need-help">Need help?</h2><p class="muted">Use our <a href="https://www.thehydrojug.com/pages/contact" style="color:var(--hj-accent);font-weight:700;">Contact Us</a> form or email <a href="mailto:service@thehydrojug.com" style="color:var(--hj-accent);font-weight:700;">service@thehydrojug.com</a> with your order number and purchase email.</p></div></div><style>
  /* ======== CRITICAL FIXES: neutralize host theme ======== */
  .hj-warranty * {
    all: revert;
    box-sizing: border-box;
  }

  .hj-warranty,
  .hj-warranty * {
    word-break: normal !important;
    overflow-wrap: break-word !important;
    white-space: normal !important;
    hyphens: auto;
  }

  /* Brand tokens */
  .hj-warranty {
    --hj-accent: rgb(var(--accent, 1 97 254));
    --hj-ink: rgb(var(--text-color, 85 85 85));
    --hj-bg: #fff;
    --hj-surface: rgb(var(--background-without-opacity, 239 239 239));
    --hj-border: rgb(var(--border-color, 216 216 216));
    --hj-btn: #0161FE;
    --hj-btn-text: rgb(var(--button-text-color, 255 255 255));
    --hj-muted: #6b7280;
    --hj-danger: #dc2626;
    --hj-success: #059669;
    --hj-radius: 14px;
    --hj-gap: 14px;
    color: var(--hj-ink);
    font: normal 16px/1.6 system-ui, -apple-system, Segoe UI, Roboto, Inter, "Helvetica Neue", Arial, "Noto Sans";
  }

  /* ======== Structure ======== */
  .hj-warranty .hj-card {
    background: var(--hj-bg);
    border: 1px solid var(--hj-border);
    border-radius: var(--hj-radius);
    padding: clamp(16px, 2.5vw, 28px);
    box-shadow: 0 1px 0 rgba(0, 0, 0, .04);
  }

  .hj-warranty h1 {
    margin: 0 0 6px 0;
    font-size: clamp(22px, 2.2vw, 30px);
    line-height: 1.25;
    font-weight: 800;
  }

  .hj-warranty .hj-lede { color: var(--hj-muted); }

  .hj-warranty .hj-section {
    border-top: 1px solid var(--hj-border);
    padding-top: 18px;
    margin-top: 18px;
  }

  .hj-warranty h2 {
    display: flex;
    align-items: center;
    gap: 10px;
    margin: 0 0 10px 0;
    font-size: clamp(18px, 1.8vw, 22px);
    line-height: 1.3;
  }

  .hj-warranty .hj-badge {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    margin-top: 10px;
    padding: 8px 12px;
    border-radius: 999px;
    background: rgb(1 97 254 / 0.10);
    color: var(--hj-accent);
    font-weight: 600;
    font-size: 14px;
  }

  /* ======== Lists: make them look like lists, not buttons ======== */
  .hj-warranty ul,
  .hj-warranty ol {
    margin: 10px 0 0 0;
    padding-left: 0;
    list-style: none;
    display: grid;
    gap: 6px;
  }

  .hj-warranty li {
    display: flex;
    align-items: flex-start;
    gap: 8px;
    padding: 0;                      /* remove “card” padding */
    border: 0;                       /* no box border */
    border-radius: 0;                /* no pill shape */
    background: transparent;         /* no filled background */
    line-height: 1.5;
  }

  /* custom bullet/marker */
  .hj-warranty li::before {
    content: "•";
    flex: 0 0 auto;
    margin-top: 2px;
    font-size: 18px;
    line-height: 1;
    color: var(--hj-muted);
  }

  .hj-warranty li .icon {
    flex: 0 0 22px;
    width: 22px;
    height: 22px;
  }

  .hj-warranty li > span {
    flex: 1 1 auto;
    display: block;
  }

  .hj-warranty .muted { color: var(--hj-muted); }

  /* ======== Callout ======== */
  .hj-warranty .hj-callout {
    display: flex;
    gap: 12px;
    align-items: flex-start;
    padding: 12px 14px;
    background: rgb(255 159 67 / 0.12);
    border: 1px solid rgb(255 159 67 / 0.3);
    border-radius: 12px;
    color: #7c2d12;
  }
  .hj-warranty .hj-callout .icon { flex: 0 0 24px; width: 24px; height: 24px; }

  /* ======== Buttons ======== */
  .hj-warranty .hj-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    margin-top: 14px;
  }

  .hj-warranty .hj-btn {
    appearance: none;
    display: inline-flex;
    align-items: center;
    gap: 10px;
    padding: 12px 16px;
    border-radius: 999px;
    border: 1px solid transparent;
    font-weight: 700;
    text-decoration: none;
    color: var(--hj-btn-text);
    background: var(--hj-btn);
    box-shadow: 0 1px 0 rgba(0,0,0,.04), inset 0 1px 0 rgba(255,255,255,.25);
    transition: transform .04s ease, box-shadow .2s ease, opacity .2s ease;
  }

  .hj-warranty .hj-btn:hover { transform: translateY(-1px); }
  .hj-warranty .hj-btn:active { transform: translateY(0); opacity: .95; }

  .hj-warranty .hj-btn--ghost {
    background: #fff;
    color: var(--hj-accent);
    border-color: var(--hj-accent);
  }

  /* ======== Extra guard for theme that forces grid on inline elements ======== */
  .hj-warranty p,
  .hj-warranty a,
  .hj-warranty strong,
  .hj-warranty em,
  .hj-warranty span { display: inline; }
  .hj-warranty h1, .hj-warranty h2, .hj-warranty h3, .hj-warranty h4,
  .hj-warranty h5, .hj-warranty h6, .hj-warranty p { width: auto; }

  /* ======== Mobile tweaks ======== */
  @media (max-width: 480px) {
    .hj-warranty .hj-actions {
      flex-direction: column;
    }
    .hj-warranty .hj-btn {
      width: 100%;
      justify-content: center;
    }
  }
</style>

International Returns

thehydrojug

Explore HydroJug's Warranty & Returns policy. Learn about our coverage for defects, easy returns, and exchanges. Contact support for hassle-free assistance.